Ten Tips for Building
an E-commerce Web Site
by June Campbell
Want to sell your goods directly from your
site? Here's 10 tips:
10. Design for your target market. Find out
who your potential customers are and why they come to your site (i.e. where they
are on the consumption cycle.)
9. Identify your objectives for the site and
introduce content accordingly. One Internet marketer tells the story of
erroneously marketing an automotive book as an aid to car repair then discovered
that the real market for his publication was buyers of new cars.
8. Be cautious about using offline marketing
material on the Web. Print material often does not lend itself to Web content
and usually needs to be modified.
7. Engage the viewer with dynamic
environments. Allow the customer to experience the site - not just view it. Chat
features, forums, solicited feedback, and database delivery of custom content go
a long way.
6. Provide good navigational structure,
including search capabilities for larger sites. Viewers enter your site at
various webpages - they should be able to navigate easily no matter where the
place of entry. Your sales area should be free of links to other Internet sites.
Why encourage customers to leave when you've worked so hard to attract them?
5. Test the interface. A Website interface
should enhance the user's goals, not distract from them. Strive to meld site
components (i.e. graphics, text, sound, etc.) to create a unique atmosphere and
identity.
4. Design with usability in mind and abide by
basic design principles. Utilize white space (less is more), fonts that are
easily read, pleasing color schemes, universally understood symbols, and
backgrounds that don't distract from the message.
3. Write for the Web. Write in the second
person. (i.e. You will appreciate our new product because ...). Keep sentences
short and no more than 3-4 sentences per paragraph. Make use of hyperlinks and
interactivity unless doing so would take visitors away from your sales area.
Remember also that your visitors may be situated in other parts of the world,
and they may not understand jargon or North American slang. Lastly, research
shows that Web surfers detest the use of marketing hype. Subtlety counts.
2. Give something away and reward visitors for
coming to your site. Offer free information, articles, contests, industry news
or personalized services.
1. And most importantly, always answer the
question, "What's In It For Me."
In other words, talk "Benefits" not
"Features." Sound familiar?
June Campbell is a professional writer who
provides a business writing service for business as well as offering online
sales of booklets and templates from her Website. Visit her at http://www.nightcats.com.